Salespeople

My friend, Michael, is my best friend, except for my husband. I've literally known him since I was a young lady working in Manhattan. He was the only one who listened without judging, even when I just rambled on, pretty much like I still do today. Well, he still listens after all these years. That is why he is still my friend. We may not agree on many things and I do think some of his beliefs are very out there, as he is very spiritual, (he is a yogi) let's say lots more than I am. My husband thinks that our personalities are similar to those of "Dharma and Greg" (tv series in which Dharma is a free and easy spirit while her husband Greg is an uptight conservative attorney).

Michael just phoned me and told me about his great shopping experience. He had gone to LL Bean near his house on the quest for the perfect rain jacket: one that would be comfortable not only outside but also inside while he was driving his cab. A young salesperson asked if he could help. Michael described the exact specifications of his dream rain jacket to the salesperson. The young man showed him the perfect rain jacket. Although the price was high, Michael knew the quality was also excellent and he would use the jacket over the years. He felt like a king as he left the store. Not only had the salesperson sold Michael his jacket, but had treated him with the utmost kindness and respect.

From my own experience, and I am sure many customers feel the same, sometimes a salesperson can have an impact on whether your shopping turns into a great bargain or a disappointment.

I love to shop. I have a couple of favorite stores, like most women. If I have a black tie or a fancy event to attend, I will go to either Banana Republic or Ann Taylor. I am a suburban mom . I like to dress in classics, but still like to keep my identity: spiritually young, a little bohemian and romantic. My clothes have to be comfortable but must also make me look good.

I have a great dislike for the general practice in most makeup departments in large department stores. Customers who want to try makeup are placed on a high chair in the middle of the store for the purpose of having half their face done for free. Nothing is free. The salesperson will try to sell you as much makeup as she can before you leave your perch on that high chair. If you start with the basics: foundation, eye shadow, lipstick, blush, mascara, etc. it will probably cost close to $200.00.

One of my memorable experiences at one major famous department store (and I thought classy) was when I was approached by a middle-aged saleswoman and addressed me as: "Hello, m'am" (this usually means bxxxx in sales language and among women in general) . "I see that you have some crease lines along your eyes and mouth. I have the perfect wrinkle cream for you."" She then addressed my teenage daughter and said "I also have a cream for your acne." I wanted to hit her! She not only insulted me but my daughter all in under 10 seconds! I don't like confrontations so I just ignored her and walked past her. I never shopped in that makeup department again.

To my friend, Michael, as I am now done rambling, I am so happy you found your dream rain jacket. I hope it will keep you warm and dry.